A 24/7 Assistant that Reflects Your Values
Aero Design builds chatbots that help organizations communicate clearly, reduce administrative workload, and serve their communities—day and night. We treat your chatbot as a digital ambassador: inclusive, accessible, and on-brand, so visitors find what they need without friction.
Smart and Engaging Experience
Our system delivers a complete, professional chatbot experience focused on usability, performance, and easy maintenance—ideal for corporate websites that need an intelligent automated assistant to welcome, guide, and convert visitors.
Features
- Instant, accurate answers about your organization, programs, events, and policies.
- Thoughtful conversation design with clear handoffs to staff when needed.
- A maintainable knowledge base that grows with your site and strategy.
Floating Message (Balloon)
A lightweight, friendly “hello” that invites engagement—without getting in the way.
- Automatic Display: Pops up ~5 seconds after page load to capture attention.
- Automatic Hide: Disappears after ~7 seconds to prevent distraction.
- Interactive Behavior: Reappears on hover over the chat button to encourage clicks.
- Page-Specific Messages: Tailor messages to each page (e.g., membership, events, support) for higher relevance and conversions.
Intelligent Auto-Open System
Balance helpfulness with respect for user focus.
- Automatic Opening: If a user is inactive for ~30 seconds, the chat opens once to offer assistance.
- Non-Intrusive Design: Triggers only once per page visit for a measured, human-friendly experience.
Advanced Visual Elements
Make the chatbot unmistakably yours.
- Flexible Branding: Use a custom SVG logo or popular icon libraries (e.g., Font Awesome).
- Customizable Identity: Colors, typography accents, and micro-interactions aligned to your brand guidelines.
Email Follow-Ups That Move Conversations Forward
When a chat reaches a defined point (e.g., “send me details” or “contact sales”), the bot can trigger personalized follow-up emails to client contacts—logging the context that matters. This closes the loop from onsite question to actionable outreach.
A Process Built on Strategy and Care
We don’t believe in one-size-fits-all. We design around your goals, audience, and values.
- Discovery – Align on outcomes (e.g., member support, admissions guidance, donor help), using analytics and staff input to identify high-value use cases.
- Solution Design – From focused FAQ flows to AI-driven conversations, we map user journeys, escalation paths, and privacy requirements.
- Content Preparation – We organize and polish your knowledge base and voice, with multilingual options when needed. (aero.net)
- Technical Installation – Seamless web integration, brand configuration, responsive behavior, and connections to your CRM or event tools. Security and compliance from day one.
- Training & Testing – For AI bots, we train intent recognition and graceful error recovery; we also validate accessibility and human handoff.
- Launch & Support – Post-launch monitoring, unanswered-question tracking, reporting, and ongoing improvements so the bot evolves with your mission.
Why Aero Design
With nearly 30 years serving membership organizations, educational institutions, foundations, and ethical companies, we pair technical craft with mission alignment—prioritizing trust, accessibility, and impact.
Designed to:
- Reduce repetitive inquiries and free staff time
- Increase engagement by making information easy to find
- Reflect your values through tone, inclusivity, and transparency
- Adapt and grow alongside your organization
Real-World Uses
- Associations: Member benefits, dues, events, renewals
- Education: Admissions guidance, resources, campus navigation
- Foundations: Grant requirements, timelines, applicant support
- Ethical Companies: Sustainability practices, service policies
Implementation Options
- AI-Assisted Conversations: Natural, multi-turn dialogue with safe fallbacks
- Rule-Based Flows: Guided Q&A for high-certainty answers
- Integrations: CRM, email, analytics, event tools, and more
- Governance: Privacy controls, audit trails for email triggers, and staff escalation
Let’s Strengthen Your Connections
Ready to turn your website into a responsive, human-centered service channel? We’ll tailor a chatbot to your goals—then keep improving it with real-world insights.